CHANGES, REFUNDS AND WITHDRAWALS
1 The Customer may change the purchased product, only when the product received is not the one originally requested.
2 For the return of the product, the customer must return the product in perfect condition, with the original packaging unopened and documentation of delivery. If the Customer does not return the Product, Golden Premier Club charge the customer of the product.
3 When a return is applicable, the company will send the right product for free as long as the customer previously returned the other product in the exact state and condition that it was received.
4 Customer must contact the support department to report the situation and make the return of the Product, following instructions from the company's support team.
5 The withdrawal or return of the Product may be done whenever it is communicated to Golden Premier Club, by any reliable means, within the following fourteen (14) natural days after the customer received the product.
6 On returning bullion related items, the customer may (at Golden Premier Club discretion) be required to pay for any market loss on their returns. Any market gain on refunds shall remain the property of Golden Premier Club.
7 When purchasing from Golden Premier Club, once we have issued a confirmation number, the price is locked in for you and the transaction may not be cancelled, but only offset at our current ask price. Any deficit between the price at which we sold to you and the offsetting purchase price and or prices, is your responsibility only if your item(s) is cancelled or returned. That amount will be charged to you, plus a 35 € (EUR) cancellation fee. That is our Market Loss Policy. Any market gain on cancellations shall remain the property of Golden Premier Club.